IT Service Management
Running IT as a competitive advantage
Key Note Presentations
“No More Heroes – major incident management that’s better than NASA”
“It’s Change Management but not as we know it, Jim – revolutionising technology change”
“From chaos to control and back again – how to run an enterprise production support model”
Workshops with Impact
“Not Weak and Wobbly – how to build a sustainable technology production support model”
“Service When? – how to implement ServiceNow at scale”
“Always On – how to design a technology command centre”
Execution & Delivery
-
Chief Production Officer
-
ServiceNow Implementation Lead
-
ServiceNow Programme Advisor
-
Stability Programme Lead
-
Major Incident Management Lead
