IT Service Management

Running IT as a competitive advantage

Key Note Presentations

“No More Heroes – major incident management that’s better than NASA”

“It’s Change Management but not as we know it, Jim – revolutionising technology change”

“From chaos to control and back again – how to run an enterprise production support model”

“Not Weak and Wobbly – how to build a sustainable technology production support model”

“Service When? – how to implement ServiceNow at scale”

“Always On – how to design a technology command centre”