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IT Service Management

Running IT as a competitive advantage

Key Note Presentations

“No More Heroes – major incident management that’s better than NASA”

“It’s Change Management but not as we know it, Jim – revolutionising technology change”

“From chaos to control and back again – how to run an enterprise production support model”

Business Meeting

Workshops with Impact


“Not Weak and Wobbly – how to build a sustainable technology production support model”

“Service When? – how to implement ServiceNow at scale”

“Always On – how to design a technology command centre”

Brainstorming Session

Execution & Delivery

  • Chief Production Officer

  • ServiceNow Implementation Lead

  • ServiceNow Programme Advisor

  • Stability Programme Lead

  • Major Incident Management Lead

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